Denim Avenue

Denim Avenue



Here, you will get more answers to your questions about Gui Huo

Order Return Privacy Policy Voucher Communication Your Account Information Feedback Contact Delivery conditions Payment Terms Other

How to place an order?

Ordering online is fast and convenient. You can put the items you like into your shopping cart and then select checkout to complete your purchase. At checkout you can choose your preferred shipping and payment method. You can choose to purchase items by creating an account or checking out as a guest. Once your order is complete, you'll see a confirmation on your screen and we'll send you an email with the details of your order.

I don’t want to create an account, can I still make a purchase?

sure! When placing your order, you have the option to check out as a guest. You will receive an email with your order, payment and tracking information.

I ordered the wrong size/color, what should I do?

If you order the wrong size or color online, we recommend that you return the original item and reorder the correct size or color.

Can I cancel or change my order?

Once you place an order, we will process it as soon as possible after payment is confirmed. Therefore, we are unable to change or cancel your order. You can apply for a return refund/refund only on the order page.

Can I place an order over the phone?

We are unable to take phone orders or place orders on your behalf, but our dedicated customer service team will be more than happy to assist you. Please feel free to contact us!

I didn't receive a confirmation email, what should I do?

First, check your spam folder. If you can't find it, we recommend you contact our customer service team. You can find contact details at the bottom of this page.

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What is your return policy?

To learn more about it, we invite you to visit our dedicated returns policy page.

How to return online?

We support seven-day returns, no questions asked, and if you have any questions about your return, our customer service team is happy to help!

How do I track my refund?

You can track your refund from our website using the "Track Refund" button in your refund details.

How long does it take to get a refund?

"Depending on your bank, the refund will take 3-5 business days to be returned to the account used to place the order. If you have not received your refund after this time, our Contact Services team is waiting to provide you with help. "

Is the item I ordered missing, incorrect, damaged or faulty?

Contact us today and our customer service team will help you. You must send us an image of the damaged or incorrect item showing the label product code. For missing items, please keep the packaging and provide us with an image of the box the item is missing from.

What is the warranty period for Denim Avenue products?

Under the legal guarantee of compliance, warranty claims can be submitted up to two years after delivery of the product. If you believe your product is defective, please contact us. Please note that a product damaged due to wear and tear is not a malfunction.

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What is your privacy policy?

The personal information you share with us is completely confidential. Your privacy is very important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy by clicking the link at the bottom of the website.

How to choose the right size?

To help you find your size, you can consult our size guide, which will help you match your measurements to ours.

Are you the same in all styles?

Your fit and length will depend on composition, design and style. Please review our fit guide or consult our sizing guide, which can be found next to each product.

Why can't I find my favorite Denim Avenue items?

Due to the size and scope of our global product range, it is not possible for us to carry every product we produce in our complete range. Alternatively, you can contact our online customer service team and we will try our best to help you find the same or similar products.

Where can I purchase Denim Avenue products?

We currently have no offline stores. You can purchase on our website and we can deliver to any address you choose.

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Why isn't my promo code working?

Promotional codes are personalized codes with conditions, so it's worth checking the code's validity with the following tips:
1- It sounds simple, but first make sure you enter the relevant code in the field provided during the checkout process. The code has an expiration date and can only be used once, so make sure it's still valid.
2-The code is case sensitive. Your best bet is to enter the code manually. Copy/paste may not always work.
3- Make sure you don't combine the code with other promotions or codes.
4- Log in to your account
5-Still not working? Please contact our customer service who will be happy to assist you.

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How do I subscribe to the Denim Avenue Newsletter?

Want to join the Denim Avenue community? You can easily subscribe by entering your email or creating an account at the top of this page.

How do I unsubscribe from the Denim Avenue Newsletter?

You can change your email preferences in your account settings. Another option is to click the "UnubScribe" button found at the bottom of all our emails.

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How to create an account?

You can create an account by clicking the account icon at the top of the page or during checkout.

What are the benefits of having a Denim Avenue account?

Having your own Denim Avenue account comes with many benefits. You can personalize and manage your profile, view order history and store multiple shipping addresses for a faster checkout experience.

How do I log in?

If you are a returning customer, you can log in by clicking the account icon at the top of the page and entering your credentials. As a new customer, you can create your account by entering the requested information.

How do I update my account address or password?

Once you are logged in to your account you can personalize your profile, password and find information in relevant sections.

How to reset password?

You can reset your password by clicking the "I forgot my password" link. Enter your email address and follow the instructions sent to your inbox to reset your password.

Where can I find an overview of my order?

You will receive order confirmation and shipping information via email. If you are already registered, you can also view order details in the account section.

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What if I think one of your product descriptions is wrong?

Whether you are purchasing items or just browsing items, if you feel that the descriptions, photos or videos related to the product are confusing, please feel free to contact us.

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I can't find the answer here, how can I get help?

At Denim Avenue, we're always happy to help! You can contact us by clicking here.

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delivery conditions

We offer a range of delivery options for receiving products purchased on our website. You can choose the one that best suits your personal needs. We offer "Standard Delivery" and "Collection Point Delivery".

1. Standard delivery:
UK: Free on all orders over £50. The standard delivery fee for all orders under £50 is £4.50.
Ireland: Free standard delivery on all orders over €50. The standard delivery fee for all orders under €50 is €5.
Standard delivery usually takes place within 3 to 5 working days
Standard deliveries will be made during opening hours (Monday to Saturday in the UK).
If you want to use the standard delivery service, you must select "Standard Delivery" at checkout.
Orders placed before 11:00 AM on weekdays will be shipped from our warehouse the same day.
All other orders will be shipped from our warehouse the next business day.

2. Delivery at meeting point
UK: Free on all orders over £50. The standard collection point delivery fee is £4.50 for all orders under £50.
Ireland: Free on all orders, free on orders over €50. The standard collection point delivery fee for all orders under €50 is €5.
Collection point deliveries usually take place within 3 to 5 working days.
If you want to use the Collection Point delivery service, you must select "Collection Point" at checkout.
In all countries we deliver, delivery is not at a collection point. If there is no collection point delivery in your country, you will not be able to select this option during checkout.
Collection at the collection point is available 7 days a week but depends on the opening hours of the collection point.
Orders placed before 11:00 AM CEST on Business Sunday will be shipped from our warehouse the same day.
All other orders will be shipped from our warehouse the next business day.

3. Freight transportation
You can track the shipment of your product by clicking on the "Track My Order" link in your Shipping Confirmation Email. Please note that this link will take you to the operator's website, which is not under our control.

4. Other delivery terms
We aim to deliver within the time stated above, however, as goods are handled by a third party and are subject to the operator's local bank holidays, delivery dates cannot be guaranteed.
We will not be able to change the shipping address on an order after checkout.
If no one is available to accept delivery of the product at the designated nominated delivery address, the carrier will leave a notification card in your mailbox.
Title to the Product and risk of loss pass to you while you own the Product.
All products come from our warehouse in Prague, Czech Republic.
Once the product has been delivered to our airline, we will send you a shipment confirmation email.
We only deliver to: Austria, Belgium, Denmark, France, Germany, Netherlands, Ireland, Italy, Poland, Spain, Sweden, United Kingdom (including Isle of Man). We are not located in the British Overseas Territories, Northern Ireland, the Channel Islands, Gibraltar and the British Forces Post Office, Lievenio, Vatican City and the Republic of San Marino, the Netherlands Overseas Territories, the French Overseas Territories, Ceuta and Melilla, Andorra, Gibraltar, Canada Delivery to the Nali Islands, Balearic Islands, Faroe Islands and Greenland.
Please note that you need to order from the same rural site you plan to ship to. For example, if you want to ship a product to Germany, you must order from our German website.

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payment terms

1. Payment method
We accept the following payment methods for purchases on our website.

- American Express (AMEX)
- Bancontact
- Carter Bank
- ideal
- Klarna
 - Grandmaster
 - MasterCard
- MasterCard Debit
 - Paypal
- Visa
- Visa debit
-Visa electronic

Payment must be made as indicated on your order prior to order submission.

Your product will be available after cleared payment. Payment method orders are shipped even before payment clears. If we do not receive payment of cleared funds within 30 days of the order date, your order will be cancelled.


2. Pay via credit/debit card

If you pay by credit or debit card, your card details must be provided when placing your order.

When placing an order, we will contact your card issuer to request that your card be used to pay for the products. We will not accept your order (and therefore we will not provide the Products to you) until the issuer of your credit or debit card has authorized the use of your card to pay for the Products ordered. When your credit or debit card issuer authorizes use of your card, the necessary funds will be held on your card until the purchase process is completed or canceled. However, your card isn't actually charged anything until the purchase process is complete. Even in the event of order cancellation, the authorization lasts from 3 to 7 days. In this case, no actual fees will be incurred and funds will eventually be released. Please contact your credit/debit card issuer for more information about their specific policies regarding verification.

3. Payment of APM
We usually collect order payment upon confirmation of shipment of the relevant product. However, if you prefer and select our alternative payment method (APMS) which requires upfront payment, we will charge payment upon order confirmation.

In the exceptional event that the product you ordered is not available and you have already paid via APM, you will be notified immediately and a full refund will be issued.

APM includes:
- ideal
- Klarna
 - Paypal

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Do you offer gift ordering options?

Unfortunately, we do not currently offer gift options (including gift receipts, gift wrapping, or gift messages).

Who can I contact to become a retail partner or wholesale distributor?

If you would like to set up a retailer account with Denim Avenue, please contact us at (email)

How can I find information about job openings with Denim Avenue people?

Want to join our Denim Avenue team? Feel free to contact us via the contact information at the bottom of the page.

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